Note: If your BIOS Utility screen is not like below, please refer to How to reset the BIOS settings in Legacy mode. In UEFI mode, you are able to select and choose the item via Arrow Keys and Enter of keyboard, Touchpad or Mouse. How to reset the BIOS settings in UEFI mode.Please let your computer enters the BIOS configuration first, here you can learn more about How to enter BIOS configuration. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting. How to update drivers via customer support in MyASUS How to use EZ Flash to update the BIOS versionįor executing Windows update and drivers update, here you can learn more about: How to update the BIOS version in Windows system Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your laptop. Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop If the problem persists, please continue the next troubleshooting step. Re-install the AC adapter and battery, then power on the computer and check whether the problem is resolved or not.Press and hold Power Button for 40 seconds to do EC reset.Remove the battery (if it is a removable battery pack).(These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. Please remove all external peripherals, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc.If the problem persists after checking the above items, please continue the next troubleshooting step.Assuming the computer/battery cannot be charged because of long storage time without use, we suggest you charge the battery over night in lower current, which may be helpful to resolve the problem.If your laptop’s battery is a removable pack, please try to re-install it.After checking the above symptoms, please try to reconnect the power cord plug / outlet side plug / NB side AC jack.If there is any damage, please contact ASUS service center for further information. Please check if the adapter or cable is damaged.Please check if the AC adapter connector is loose (marked in the image below: A-power cord plug / B-outlet side plug / C-NB side AC jack), or you can try connecting to different outlets.Do not use the same adapters on different models due to the adapter specification may be different. Please use the ASUS original adapter for your laptop to avoid compatibility issues.Reinstall the battery/AC adapter drivers via Device Managerįirst, please check the connection and appearance of the battery/AC adapter.Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop.First, please check the connection and appearance of the battery/AC adapter.To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to fix the battery cannot provide power/be charged, or be fully charge Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |